OVERVIEW

We promise to do our best to deliver amazing products you’ll love and the best customer experience around, but we understand that sometimes things just don’t work out. If you’re looking to make a return, here are some things you should know:

· We remain firm on our return policy with all of our customers.

· Joyce's International Boutique is NOT responsible for lost, stolen, or damaged packages. If your package is lost, stolen, or damaged, please contact USPS with your tracking number for further assistance.

· Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer.

· Eligible returns are for Store Credit only. We do not issue refunds to original forms of payment. This applies to orders being cancelled before items leave our warehouse, as well as duplicate orders.

We reserve the right to stop accepting returns once a personal account reaches a 50% return rate.

· We DO NOT offer exchanges. Due to high demand and limited quantities, we are not able to process exchanges. We recommend purchasing the desired item and then shipping back your return.

· FINAL SALE items are not eligible for return. NO EXCEPTIONS. See list below.

FINAL SALE

· Items purchased with a coupon code applying a discount of 30% off or higher

· Mystery items or Doorbusters

· Face Masks

· Hats, socks, sunglasses, makeup, headbands

· Leggings, biker shorts, undergarments (including sports bras)

RETURNS

Joyce's International Boutique accepts returns postmarked by 3 business days from the delivery date.

· Eligible returns are for Store Credit only. We do not issue refunds to original forms of payment.

· Return shipping costs are the responsibility of the customer and will not be refunded.

· All items are inspected upon return to the warehouse. All items must be unworn, unwashed and unaltered, as well as in its original packaging, including tags.

· If we smell smoke, perfume, see pet hair or stains, the item looks visibly worn, or the item is final sale, the item will be returned to you at your cost.

· Please be sure to include your packing slip and/or order # with the return. We cannot process your return without this information.

**Any items rejected for return will require a re-shipping fee at the expense of the customer. If we do not hear from you regarding the item(s) within 30 days of reaching out via email, we will donate all items to charity, including items sent to us in error (i.e. returns from another boutique).

HOW TO RETURN

· We do not provide return labels. We suggest using USPS to make your returns.

· Please hold on to your tracking number in case we need to track your return.

· Once we receive your return, the item(s) will be inspected and either accepted or rejected. If accepted, store credit will be immediately credited to your account with a 20% fee.

· Please allow up to 3 business days for your return to be processed once it has been received at the warehouse.

DAMAGED OR DEFECTIVE ITEM(S)

· Please inspect the items in your order immediately upon receipt. DO NOT return before contacting our Customer Service Team.

· If you believe you have received a damaged or defective item, please contact us at Joyce's International Boutique within messenger within 24 hours of receiving your package and before any item(s) are worn.

PROCESS TO REPORT DAMAGE/DEFECT

· Use your smartphone to take pictures of the damaged/defective area and message the images to Joyce's International Boutique messenger.

· Indicate “Damaged” or “Defective” in the subject line.

· Include the first and last name on your Joyce's International Boutique account, order#, and product SKU or name of the item.

· You will receive a response from our Customer Service Team

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